Journal of Finance and Islamic Banking
Full Lenght Article
Investigating the Impact of Technology Acceptance Factors on Digital Payment Interest
Abstract
This study aims to analyze the factors influencing interest in using digital payment systems by applying the Technology Acceptance Model 2 (TAM 2) approach. The research population consists of students at UIN Sunan Kalijaga Yogyakarta who use digital payment services. Data collection was conducted through an online questionnaire distributed via Google Forms, resulting in a sample of 165 respondents who met the research criteria. The collected data were then analyzed using the SmartPLS 3.0 application to test the proposed hypotheses. The findings reveal that seven out of ten hypotheses were accepted, while three hypotheses were rejected. The study highlights the significant impact of subjective norms, image, job relevance, output quality, and perceived usefulness on students' interest in using digital payments. However, certain variables, such as perceived ease of use, were found to have no significant effect on perceived usefulness. These results provide valuable insights into the factors driving digital payment adoption among students, emphasizing the role of social influence, perceived benefits, and system efficiency. The study contributes to a deeper understanding of digital payment acceptance and offers recommendations for improving adoption strategies.
Keywords
Declarations
Publisher's Note
Universitas Islam Negeri Raden Mas Said Surakarta remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.
References
Ahyar, H., Maret, US, Andriani, H., Sukmana, DJ, Mada, UG, Hardani, S.Pd., MS, Nur Hikmatul Auliya, GCB, Helmina Andriani, MS, Fardani, RA, Ustiawaty, J. , Utami, EF, Sukmana, DJ, & Istiqomah, RR (2020). Book Qualitative & Quantitative Research Methods (Issue March).
Alza, HF, & Rikumahu, B. (2019). Analysis of Additional Risk Factors in the Tam Model in the Use of Electronic Money (Case Study: E-Money Mandiri in the City of Jakarta). Journal of Accounting, Auditing and Accounting Information Systems , 3 (2), 243–255.
Andariesta, D.T. (2023). Savings Account Ownership and Access to Financial Institutions. In Bi.Go.Id (p. 1). https://www.bi.go.id/id/bi-institute/BI-Epsilon/Pages/Kepemilikan-Rekening-Tabungan-dan-Akses-Lembaga-Keuangan.aspx
Anggelina, J., & Japarianto, E. (2019). Analysis of the Influence of Attitudes, Subjective Norms and Perceived Behavioral Control on Purchase Intention of SOGO Department Store Customers at Tunjungan Plaza Surabaya. Journal of Marketing Strategy , 2 (1), 1–7.
Azima, YF, Azizah, AH, & Witjaksono, RW (2019). Analysis of User Acceptance of the ERP System in the After Sales Function Using the Technology Acceptance Model 2 (TAM2) (Case Study: PT. Wijaya Toyota Dago). Journal of Industrial & Systems Engineering (JRSI) , 6 (02), 65. https://doi.org/10.25124/jrsi.v6i02.328
Bank Indonesia. (2023). Digital wallets are on the rise, attracting interest during the pandemic. In Bi.Go.Id . https://www.bi.go.id/id/bi-institute/BI-Epsilon/Pages/Dompet-Digital--Naik-Daun,-Membetot-Minat-Kala-Pandemi.aspx
Baraba, RAA, & Mahmudi, M. (2023). Understanding The Millennial Generation Behavior In Using Digital Banking. Asean International Journal of Business , 2 (1), 1–13. https://doi.org/10.54099/aijb.v2i1.394
Damayanti, S., & Fathihani, F. (2023). Analysis of the Effect of Ease of Use, Social Influence and Risk on Interest in Using Financial Technology (Fintech) (Case Study of the Millennial Generation of Dian Nusantara University Students). Journal of Information Systems Management Economics , 4 (6), 1014–1023. https://doi.org/10.31933/jemsi.v4i6.1632
Dendeng, GN, Pio, RJ, & Sambul, SAP (2022). Factors that Influence the Adoption of Mobile Banking by BRI Bank Customers in Manado City. Productivity , 3 (6), 502–506.
Bank Indonesia Communications Department. (2018). Get to know Financial Technology. In Bank Indonesia (pp. 20–21). https://www.bi.go.id/id/edukasi/Pages/mengenal-Financial-Teknologi.aspx
Emik, J., & Hasanuddin, U. (2020). Use of E-wallets among Students . 3 .
Hair JR, JF, Black, WC, Babin, BJ, & Anderson, RE (2010). Multivariate Data Analysis. In Polymers (JR, Joseph). https://doi.org/10.3390/polym12123016
Hanifah, TR, & Mukhlis, I. (2022). The Influence of Effectiveness, Hedonism, Usefulness, and Trust on Malang State University Students' Interest in Using Shopeepay Services: Technology Acceptance Model Approach. Ecobisma (Journal of Economics, Business and Management) , 9 (2), 69–83. https://doi.org/10.36987/ecobi.v9i2.2711
Hidayat, M., Razak, M., Arwien, R., & Handayani, S. (2020). SEIKO: Journal of Management & Business ANALYSIS OF FACTORS INFLUENCING THE ADOPTION OF THE Pawnshop DIGITAL SERVICE (PDS) APPLICATION AS AN E-SERVICE USING TECHNOLOGY ACCEPTANCE MODEL 2 (TAM 2). SEIKO : Journal of Management & Business , 3 (3), 92–108.
Imamah, N., & Ayu Safira, D. (2021). The Influence of Mobile Banking on Bank Profitability on the Indonesian Stock Exchange. Profit , 15 (01), 95–103. https://doi.org/10.21776/ub.profit.2021.015.01.10
Immawati, Asriah, S., & Dadang. (2019). Interest in Transactions Using Financial Technology (Fintech) in Tangerang City. FEB Student Journal, Muhammadiyah University, Tangerang .
Khoa, B.T., Ha, N.M., Nguyen, TVH, & Bich, N.H. (2020). Lecturers' adoption to use the online Learning Management System (LMS): Empirical evidence from TAM2 model for Vietnam. Hcmcoujs - Economics and Business Administration , 10 (1), 2–17. https://doi.org/10.46223/hcmcoujs.econ.en.10.1.216.2020
Khoiriyah, I., Kusumawati, DA, & Indriasari, I. (2020). Analysis of Interest in Transactions Using Financial Technology (Fintech) in Central Java. Stability: Journal of Management and Business , 3 (2), 48–57. https://doi.org/10.26877/sta.v3i2.7783
Ma'ruf, Z., Wisnuyudo, A., Lesmana, AD, & Samsudin, S. (2022). Analysis of Consumer Interest in E-Wallet Applications in Transactions Using the Technology Acceptance Model Framework. J-MAS (Journal of Management and Science) , 7 (2), 508. https://doi.org/10.33087/jmas.v7i2.442
Marisa, O. (2020). Perceptions of ease of use, effectiveness and risk influence interest in making transactions using financial technology. Journal of Office Administration , 8 (2), 139–152. http://www.ejournal-binainsani.ac.id/index.php/JAK/article/view/1448%0Ahttp://www.ejournal-binainsani.ac.id/index.php/JAK/article/download/ 1448/1241
Mayanti, R. (2022). Public Preferences for the Indonesian Standard Quick Response Code as a Digital Payment Technology Means. Exacta Factors , 15 (1), 1979–276.
MT, MAP, & Sukresna, IM (2021). THE INFLUENCE OF SERVICE QUALITY, PERCEPTION OF VALUE, AND PERCEPTION OF USEFULNESS, ON INTEREST IN SUSTAINING WITH CONSUMER SATISFACTION AS AN INTERVENING VARIABLE (Study of OVO Digital Wallet (e-Wallet) Users in Semarang City). Diponegoro Journal of Management , 10 (1), 1–11. http://ejournal-s1.undip.ac.id/index.php/dbr
Muthmainah, Lu'liyatul; Munandar, A. (2021). Statistics Practicum .
Pakarty, BTW, Andayani, S., & Pujianto, A. (2022). Comparison of perceived benefits, perceived compatibility, service performance, interest in using OVO & LinkAja in Surabaya. Digital Transformation in Efforts to Improve the Post-Pandemic Economy , 1 (1), 320–324. https://conference.untag-sby.ac.id/index.php/snhs/article/view/832
Rahmatica, U., & Fajar, MA (2019). Factors that Influence Interest in Using Electronic Money: Integration of the Tam – Tpb Model with Perceived Risk. Nominal: A Barometer of Accounting and Management Research , 8 (2), 274–284. https://doi.org/10.21831/nominal.v8i2.26557
Riley, J. M., & Klein, R. (2019). How logistics capabilities offered by retailers influence millennials’ online purchasing attitudes and intentions. Young Consumers, 22(1), 131–151. https://doi.org/10.1108/YC-12-2018-0889
Romadhoni, A. B. N., & Guspul, A. (2020). Pengaruh Attitude, Subjective Norm, Dan Perceived Behavioral Control Terhadap Minat Beli Jasa Transportasi Online. Journal of Economic, Business and Engineering (JEBE), 2(1), 76–81. https://doi.org/10.32500/jebe.v2i1.1459
Roz, AS, & Farianto, D. (2021). Analysis of User Acceptance of Online Queue Services at Surabaya Immigration using the TAM2 Method (Case Study: Surabaya Immigration). Journal of Emerging Information Systems… , 02 (02), 1–9. https://ejournal.unesa.ac.id/index.php/JEISBI/article/view/38995%0A https://ejournal.unesa.ac.id/index.php/JEISBI/article/download/38995/34245
Safira Mustakilla. (2019). Analysis of Factors That Influence Customer Interest. Progress in Retinal and Eye Research , 561 (3), S2–S3.
Sati, RAS, & Ramaditya, M. (2019). The Influence of Perceived Benefits, Perceived Ease of Use, Trust and Perceived Risk on Interest in Using E-Money (Case Study of Consumers Using Metland Card). Management , 1–20.
Sujatmiko, ID, & Prismana, IGLPE (2022). Implementation of Technology Acceptance Model 3 (TAM 3) on User Satisfaction of Investment and Stock Trading Applications (Case Study: IPOT Mobile Application). Journal of Emerging Information Systems and Business Intelligence (JEISBI) , 3 (1), 35–44. https://ejournal.unesa.ac.id/index.php/JEISBI/article/view/44214%0A https://ejournal.unesa.ac.id
Vania, H. F. (2022). Mayoritas Masyarakat Gunakan Dompet Digital Sebulan Sekali. In Katadata.Co.Id. https://databoks.katadata.co.id/datapublish/2022/04/28/mayoritas-masyarakat-gunakan-dompet-digital-sebulan-sekali
Venkatesh, V., & Davis, F. D. (1996). A model of the antecedents of perceived ease of use: Development and test. Decision Sciences, 27(3), 451–481. https://doi.org/10.1111/j.1540-5915.1996.tb00860.x
Venkatesh, V., & Davis, F. D. (2000). Theoretical extension of the Technology Acceptance Model: Four longitudinal field studies. Management Science, 46(2), 186–204. https://doi.org/10.1287/mnsc.46.2.186.11926
Copyright and permissions
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.