Sari, F. P. ., I. M. . Rosiana, K. . Merlin, Q. A. . Purwanto, L. H. . Febriana, and A. . Pangestuty. “Analisis Kepuasan Konsumen Berdasarkan Service Quality Menggunakan Metode Customer Satisfaction Index (CSI) Dan Importance Performance Analiysis (IPA)”. Journal of Economics and Business Research (JUEBIR), vol. 3, no. 1, June 2024, pp. 19-28, doi:10.22515/juebir.v3i1.9162.