##plugins.themes.academic_pro.article.sidebar##

Submitted
Dec 23, 2023
Published
Dec 30, 2023
Download
Fullpaper.pdf
Statistic
Read Counter : 117 Download : 70

Downloads

Download data is not yet available.

##plugins.themes.academic_pro.article.main##

Abstract

The global impact of Covid-19 pandemic has affected various aspects of life, including in world of education. Therefore, with the implementation of policies for online schools or lecturers, certainly there would also be a corresponding policy for online services. In order to facilitate administrative tasks for both students and lecturers, there is a necessity for an online-supported application, particularly with students population of approximately 4,000. Therefore, FEBI One Touch is an IT-driven application designed to increase both public and academic services within the Faculty of Islamic Economics and Business at UIN RM Said Surakarta. The research method used in this study is descriptive qualitative. In spite the mandatory of implementating FEBI One Touch, it has provided benefits for students and lecturers in terms of general and academic administrartion services. The challenges faced include unsupported mobile phones, users not being user-friendly, and the absence of operational service standards. In the end, it is expected that FEBI One Touch can be integrated with other incoming mail services and follow the standard operational procedures.

Keywords

Febi One Touch, Academic Services Application

##plugins.themes.academic_pro.article.details##

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

References

  1. Afianto, A. (2016). Kualitas Pelayanan Administrasi Akademik di Fakultas Keguruan dan Ilmu Pendidikan Universitas Tadulako. E Jurnal Katalogis, IV(9), 73–82.
  2. Al-Kumaim, N. H., Mohammed, F., Gazem, N. A., Fazea, Y., Alhazmi, A. K., & Dakkak, O. (2021). Exploring the Impact of Transformation to Fully Online Learning During COVID-19 on Malaysian University Students’ Academic Life and Performance. International Journal of Interactive Mobile Technologies (IJIM), 15(05), 140. https://doi.org/10.3991/ijim.v15i05.20203
  3. Andayani, S. W. (2015). Kontribusi Layanan Akademik Dan Layanan Administrasi Terhadap Kepuasan Mahasiswa Jurusan Pendidikan Teknologi Dan Kejuruan Fakultas Keguruan Dan Ilmu Pendidikan Universitas Sarjanawiyata Tamansiswa Yogyakarta. Jurnal Akademik, 1–13.
  4. Barata, Atep Adya. 2003. Dasar-Dasar Pelayanan Prima Persiapan Membangun Budaya Pelayanan Prima Untuk Meningkatkan Kepuasan dan Loyalitas Pelanggan. Jakarta : PT Elex Media Komputindo.
  5. Barefield, A. C., & Meyer, J. D. (2013). Leadership’s role in support of online academic programs: implementing an administrative support matrix. Perspectives in Health Information Management, 10(Winter), 1f.
  6. Brem, A., Viardot, E., & Nylund, P. A. (2021). Implications of the coronavirus (COVID-19) outbreak for innovation: Which technologies will improve our lives? Technological Forecasting and Social Change, 163, 120451. https://doi.org/10.1016/j.techfore.2020.120451
  7. Brown, B. A., & Irons, A. (2022). Introduction: A New Frontier for Higher Education. In The Emerald Handbook of Higher Education in a Post-Covid World: New Approaches and Technologies for Teaching and Learning (pp. 1–9). Emerald Publishing Limited. https://doi.org/10.1108/978-1-80382-193-120221001
  8. Chakraborty, P., Mittal, P., Gupta, M. S., Yadav, S., & Arora, A. (2021). Opinion of students on online education during the COVID ‐19 pandemic. Human Behavior and Emerging Technologies, 3(3), 357–365. https://doi.org/10.1002/hbe2.240
  9. Chen, G., Xu, B., Lu, M., & Chen, N.-S. (2018). Exploring blockchain technology and its potential applications for education. Smart Learning Environments, 5(1), 1. https://doi.org/10.1186/s40561-017-0050-x
  10. Cojocariu, V.-M., Lazar, I., Nedeff, V., & Lazar, G. (2014). SWOT Anlysis of E-learning Educational Services from the Perspective of their Beneficiaries. Procedia - Social and Behavioral Sciences, 116, 1999–2003. https://doi.org/10.1016/j.sbspro.2014.01.510
  11. Cui, Y., Ma, Z., Wang, L., Yang, A., Liu, Q., Kong, S., & Wang, H. (2023). A survey on big data-enabled innovative online education systems during the COVID-19 pandemic. Journal of Innovation & Knowledge, 8(1), 100295. https://doi.org/10.1016/j.jik.2022.100295
  12. Demir, A., Maroof, L., Sabbah Khan, N. U., & Ali, B. J. (2021). The role of E-service quality in shaping online meeting platforms: a case study from higher education sector. Journal of Applied Research in Higher Education, 13(5), 1436–1463. https://doi.org/10.1108/JARHE-08-2020-0253
  13. Dube, T. V., & Jacobs, L. (2023). Academic library services extension during the COVID-19 pandemic: considerations in higher education institutions in the Gauteng Province, South Africa. Library Management, 44(1/2), 17–39. https://doi.org/10.1108/LM-04-2022-0039
  14. Fauziyah, S., & Sugiarti, y. (2022). Literature Review: Analisis Metode Perancangan Sistem Informasi Akademik Berbasis Web. Jurnal Ilmiah Ilmu Komputer Vol.8,No.2.
  15. Felce, A. (2019). Managing the quality of higher education in apprenticeships. Higher Education, Skills and Work-Based Learning, 9(2), 141–148. https://doi.org/10.1108/HESWBL-10-2018-0106
  16. Green, N. C., Edwards, H., Wolodko, B., Stewart, C., Brooks, M., & Littledyke, R. (2010). Reconceptualising higher education pedagogy in online learning. Distance Education, 31(3), 257–273. https://doi.org/10.1080/01587919.2010.513951
  17. Guerreiro, S., Ferreira, J. F., Fonseca, T., & Correia, M. (2022). Integrating an academic management system with blockchain: A case study. Blockchain: Research and Applications, 3(4), 100099. https://doi.org/10.1016/j.bcra.2022.100099
  18. Gunawijaya, I. W. (2020). Hambatan Pembelajaran Agama Hindu Terhadap Siswa Tuna Netra di Panti Mahatmia. Cetta: Jurnal Ilmu Pendidikan, 3(3), 510-520.
  19. Guo, J., & Huang, J. (2021). Information literacy education during the pandemic: The cases of academic libraries in Chinese top universities. The Journal of Academic Librarianship, 47(4), 102363. https://doi.org/10.1016/j.acalib.2021.102363
  20. He, X., & Huang, Y. (2023). Web Content Management Systems as a Support Service in Academic Library Websites: An Investigation of the World-class Universities in 2012–2022. The Journal of Academic Librarianship, 49(3), 102716. https://doi.org/10.1016/j.acalib.2023.102716
  21. Hergüner, B. (2021). Rethinking public administration education in the period of pandemic: Reflections of public administration students on online education through a SWOT analysis. Thinking Skills and Creativity, 41, 100863. https://doi.org/10.1016/j.tsc.2021.100863
  22. Hoy, M. B. (2017). An Introduction to the Blockchain and Its Implications for Libraries and Medicine. Medical Reference Services Quarterly, 36(3), 273–279. https://doi.org/10.1080/02763869.2017.1332261
  23. Hoyt, J. E. (2023). Student Connections: The Critical Role of Student Affairs and Academic Support Services in Retention Efforts. Journal of College Student Retention: Research, Theory & Practice, 25(3), 480–491. https://doi.org/10.1177/1521025121991502
  24. Imam Makruf. (2018). Manajemen Mutu Layanan Akademik Berbasis Teknologi Informasi dan Komunikasi (TIK) di Perguruan Tinggi Agama Islam. Jurnal Administrasi Pendidikan, 25(1), 129–139.
  25. Kennan, M. A., Corrall, S., & Afzal, W. (2014). “Making space” in practice and education: research support services in academic libraries. Library Management, 35(8/9), 666–683. https://doi.org/10.1108/LM-03-2014-0037
  26. Kumar, S., Saini, A., Kumar, V., & Kumar, S. (2023). Integration and Expansion of ICT-based Initiatives in Indian Higher Education System. In Transformation for Sustainable Business and Management Practices: Exploring the Spectrum of Industry 5.0 (pp. 93–104). Emerald Publishing Limited. https://doi.org/10.1108/978-1-80262-277-520231008
  27. Lyapina, I., Sotnikova, E., Lebedeva, O., Makarova, T., & Skvortsova, N. (2019). Smart technologies: perspectives of usage in higher education. International Journal of Educational Management, 33(3), 454–461. https://doi.org/10.1108/IJEM-08-2018-0257
  28. Putri, R. N. (2020). Indonesia dalam Menghadapi Pandemi Covid-19. Jurnal Ilmiah Universitas Batanghari Jambi, 20(2), 705. https://doi.org/10.33087/jiubj.v20i2.1010
  29. Rahayu, Anik Puji. 2019. Model dan Strategi Perguruan Tinggi Berdaya Saing. Yogyakarta : CV Budi Utama
  30. Reni, B. (2012). Pelayanan Administrasi Akademik Dapat Memberikan Kesan Positif Bagi Perguruan Tinggi.
  31. Skiba, E. D. J. (2017). The Potential of Blockchain in Education and Health Care. Nursing Education Perspectives, 38(4), 220–221. https://doi.org/10.1097/01.NEP.0000000000000190
  32. Spiegel, J. A., Sanchez, C. R., Bermeo, L. M., & Graziano, P. A. (2023). Examining the Efficacy of Online Administration of a Time-Limited School Readiness Intervention in the Face of COVID-19. Behavior Therapy, 54(3), 557–571. https://doi.org/10.1016/j.beth.2022.12.006
  33. Staroňová, K., & Gajduschek, G. (2016). Public administration education in CEE countries: Institutionalization of a discipline. Policy and Society, 35(4), 351–370. https://doi.org/10.1016/j.polsoc.2016.11.002
  34. Timotius, K. H. (2017). Pengantar Metodologi Penelitian Pendekatan Manajemen Pengetahuan untuk Perkembangan Pengetahuan. Yogyakarta: ANDI
  35. Weerarathna, R. S., Rathnayake, N. M., Pathirana, U. P. G. Y., Weerasinghe, D. S. H., Biyanwila, D. S. P., Bogahage, S. D., & Thiwanka, M. P. . (2023). Effect of E-learning on Management Undergraduates’ Academic Success during COVID-19: A Study at Non-state Universities in Sri Lanka. Heliyon, 9(9), e19293. https://doi.org/10.1016/j.heliyon.2023.e19293