PUBLIC COMMUNICATION MODEL OF THE SIDOARJO REGENCY GOVERNMENT IN FACING THE NEW NORMAL COVID-19
Main Article Content
Keywords
Covid–19, Crisis And Emergency Risk Communication (CERC), public communication, social media
Abstract
Changing the policy from Large-Scale Social Restrictions (PSBB) to the “new normal” policy during the Covid-19 pandemic requires effective and targeted public communication. Therefore, this study aims to analyze and describe the implementation of the Crisis and Emergency Risk Communication (CERC) model in the public communication of the Sidoarjo Regency government during the new normal period in the Covid-19 pandemic. The method used in this research is a qualitative study, with data sources from interviews analyzed using the CERC model. The results showed that the Sidoarjo Regency government's public communication was mainly done through social media, websites, and outdoor-indoor publications in the form of banners. However, this public communication model is not by the needs of the heterogeneous Sidoarjo community, especially with the unequal distribution of media literacy. Thus, the necessary public communication is through community participation with two-way communication channels, persuasive interpersonal communication, as well as group and organizational communication, in accordance with the CERC model.
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Rumengan, C., Ruru, J. M., & Londa, V. Y. (2021). Partisipasi Masyarakat Pada Pencegahan Dan Penaggulangan Virus Corona Di Kelurahan Teling Atas Kecamatan Wanea Kota Manado. JAP: Jurnal Administrasi Publik, 7(102), 18–25.
Siegrist, M., & Zingg, A. (2014). The Role Of Public Trust During Pandemics: Implications For Crisis Communication. European Psychologist, 19(1), 23–32. https://doi.org/10.1027/1016-9040/a000169
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Vidiarti, P., Muhlis, A., & Rasib, A. (2019). Peran Media Relations Dalam Mempublikasikan Program Kedinasan Melalui Pendekatan Informal. Humas: Jurnal Ilmu Hubungan Masyarakat, 3(2), 20–39. https://doi.org/10.15575/reputation.v2i1.41
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Weng, S.-H., Ni, A. Y., Ho, A. T.-K., & Ruo-Xi, Z. (2020). Responding To The Coronavirus Pandemic: A Tale Of Two Cities. American Review Of Public Administration, 50(6–7), 497-504. https://doi.org/10.1177/0275074020941687
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Yustitia, S., & Ashrianto, P. D. (2020). An Analysis On Covid-19 Disinformation Triangle In Indonesia. Komunikator, 12(2), 116–128. https://doi.org/10.18196/jkm.122040
Alfi, I., & Saputro, D. R. (2018). Hambatan Komunikasi Pendamping Sosial. Al-Balagh: Jurnal Dakwah Dan Komunikasi Jurnal Dakwah Dan Komunikasi, 3(2), 193–210. https://doi.org/10.22515/balagh.v3i2.1397
Ansell, C., Sørensen, E., & Torfing, J. (2020). The Covid-19 Pandemic As A Game Changer For Public Administration And Leadership? The Need For Robust Governance Responses To Turbulent Problems. Public Management Review, 23(7), 949-960. https://doi.org/10.1080/14719037.2020.1820272
Arifin, Z. (2009). Evaluasi Pembelajaran. Bandung: PT. Remaja Rosdakarya.
Ataguba, O. A., & Ataguba, J. E. (2020). Social Determinants Of Health: The Role Of Effective Communication In The Covid-19 Pandemic In Developing Countries. Global Health Action, 13(1), 1–5. https://doi.org/10.1080/16549716.2020.1788263
Austin, L., Liu, B. F., & Jin, Y. (2012). How Audiences Seek Out Crisis Information: Exploring The Social-Mediated Crisis Communication Model. Journal Of Applied Communication Research, 40(2), 188–207. https://doi.org/10.1080/00909882.2012.654498
CDC. (2014). Crisis And Emergency Risk Communication. United States: CDC.
Denzin, K. N., & Lincoln, Y. S. (2009). Handbook Of Qualitative Research (Dariyatno, Ed.). Yogyakarta: Pustaka Pelajar.
Diskominfo Kabupaten Sidoarjo. (2020). Pusat Informasi Dan Komunikasi Covid-19 Kabupaten Sidoarjo. Retrieved from Diskominfo Kabupaten Sidoarjo website: https://covid19.sidoarjokab.go.id
Haddow, G. D., & Haddow, K. S. (2009). Disaster Communications In A Changing Media World. Amsterdam, Netherlands: Elsevier Inc.
Hariyanto, D. (2018). Komodifikasi Ibadah Umrah Di Jawa Timur Dalam Perpektif Baudrillard, Dissertation Doctoral (Unpublished). Surabaya: Airlangga University.
Hariyanto, D., Utomo, D. M. B., & Dharma, F. A. (2020). Environmental Communication Strategy Of Langka Sekawan Community. Advance In Social Science, Education And Humanities Research, 459, 83–85. Dordrecht, The Netherlands: Atlantis Press. https://doi.org/10.24329/aspikom.v3i1.98
Holmes, B. J. (2008). Communicating About Emerging Infectious Disease: The Importance Of Research. Health, Risk And Society, 10(4), 349–360. https://doi.org/10.1080/13698570802166431
Informant AA (initial). (2020). Interview With Communication And Information Department Of Sidoarjo.
Informant DP (initial). (2020). Interview With The Leader Of Covid-19 Task Force.
Informant EP (initial). (2020). Interview With The Patient Of Covid-19.
Informant FAD (initial). (2020). Interview With Academic.
Informant HDW (initial). (2020). Interview With Doctor.
Informant IE (initial). (2020). Interview With Doctor.
Informant KA (initial). (2020). Interview With Academic.
Informant U (initial). (2020). Interview With The Sidoarjo Regency People’s Representative Council
Informant W (initial). (2020). Interview With Communication And Information Department.
Krimsky, S. (2007). Risk Communication In The Internet Age: The Rise Of Disorganized Skepticism. Environmental Hazards, 7(2), 157–164. https://doi.org/10.1016/j.envhaz.2007.05.006
Muller, R. T. (2020). Covid-19 Brings A Pandemic Of Conspiracy Theories. Retrieved December 12, 2021, from Psychology Today website: https://www.psychologytoday.com/us/blog/talking-about-trauma/202004/covid-19-bringspandemic-conspiracy-theories
Patrianti, T. (2020). Risk Messages Dan Perspektif Risk Communication Di Masa Pandemi Covid-19: Pandemi Dalam Banyak Wajah. Depok: Rajawali Press.
Patton, M. Q. (2001). Qualitative Evaluation And Research Methods (3rd Ed.). Thousand Oaks, California, United States: Sage Publications, Inc.
Pusat Informasi dan Komunikasi Covid-19 Kabupaten Sidoarjo. (2020). Retrieved from https://covid19.sidoarjokab.go.id/
Putra, A., & Handoko, T. (2021). Komunikasi Pemerintah Pusat Dan Pemerintah Daerah: Kasus Dinamika Pelaksanaan Local Lockdown Dalam Mencegah Penyebaran Covid-19. Jurnal Administrasi Politik Dan Sosial, 2(1), 1–15. https://doi.org/10.46730/japs.v2i1.40
Reynolds, B., & Seeger, M. W. (2005). Crisis And Emergency Risk As An Integrative Model. Journal Of Health Communication, 10(1), 43–55. https://doi.org/10.1080/10810730590904571
Royse, D., Thyer, B. A., & Padgett, D. K. (2015). Program Evaluation: An Introduction To An Evidence-Based Approach (6th Ed). Boston, Massachusetts, United States: Cengage Learning.
Rumengan, C., Ruru, J. M., & Londa, V. Y. (2021). Partisipasi Masyarakat Pada Pencegahan Dan Penaggulangan Virus Corona Di Kelurahan Teling Atas Kecamatan Wanea Kota Manado. JAP: Jurnal Administrasi Publik, 7(102), 18–25.
Siegrist, M., & Zingg, A. (2014). The Role Of Public Trust During Pandemics: Implications For Crisis Communication. European Psychologist, 19(1), 23–32. https://doi.org/10.1027/1016-9040/a000169
Sujoko, A. (2020). Komunikasi Empati Dalam Pandemi Covid–19. Surabaya: Aspikom.
Syaipudin, L. (2020). Efektifitas Media Komunikasi Di Tengah Pandemi: Respon Gugus Tugas Percepatan Penanganan Covid-19 Kabupaten Tulungagung. Kalijaga Journal Of Communication, 1(2), 165–178. https://doi.org/10.14421/kjc.12.06.2019
Tsaniyah, N., & Juliana, K. A. (2019). Literasi Digital Sebagai Upaya Menangkal Hoaks Di Era Disrupsi. Al-Balagh: Jurnal Dakwah Dan Komunikasi, 4(1), 121–140. https://doi.org/10.22515/balagh.v4i1.1555
Vaughan, E., & Tinker, I. (2009). Effective Health Risk Communication About Pandemic Influenza For Vulnerable Populations. American Journal Of Public Health, 99(2), 324–332. https://doi.org/10.2105/AJPH.2009.162537
Vidiarti, P., Muhlis, A., & Rasib, A. (2019). Peran Media Relations Dalam Mempublikasikan Program Kedinasan Melalui Pendekatan Informal. Humas: Jurnal Ilmu Hubungan Masyarakat, 3(2), 20–39. https://doi.org/10.15575/reputation.v2i1.41
Wang, Y., McKee, M., Torbica, A., & Stuckler, D. (2019). Systematic Literature Review On The Spread Of Health-Related Misinformation On Social Media. Social Science And Medicine, 240, 112552. https://doi.org/0.1016/j.socscimed.2019.112552.
Weng, S.-H., Ni, A. Y., Ho, A. T.-K., & Ruo-Xi, Z. (2020). Responding To The Coronavirus Pandemic: A Tale Of Two Cities. American Review Of Public Administration, 50(6–7), 497-504. https://doi.org/10.1177/0275074020941687
WHO. (2020). Questions And Answers For Coronavirus. Retrieved from www.who.int website: https://www.who.int/emergencies/diseases/novel-coronavirus-2019/question-and-answers-hub
Widaningrum, A., & Mas’udi, W. (2020). Dinamika Respon Pemerintah Nasional: Krisis Kebijakan Penanganan Covid-19. In W. Mas’udi & P. S. Winanti (Eds.), Tata Kelolah Penanganan Covid -19 Di Indonesia: Kajian Awal (pp. 46–64). Yogyakarta: Gajah Mada University Press.
Yustitia, S., & Ashrianto, P. D. (2020). An Analysis On Covid-19 Disinformation Triangle In Indonesia. Komunikator, 12(2), 116–128. https://doi.org/10.18196/jkm.122040
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Published
Dec 18, 2021
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How to Cite
Hariyanto, D., Dharma, F. A., & Sukmana, H. (2021). PUBLIC COMMUNICATION MODEL OF THE SIDOARJO REGENCY GOVERNMENT IN FACING THE NEW NORMAL COVID-19. Al-Balagh : Jurnal Dakwah Dan Komunikasi, 6(2), 329–356. https://doi.org/10.22515/al-balagh.v6i2.3510
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